Question 1

Do you operate legally?

Accepted Answer

Absolutely. Our business is registered and operates in full compliance with applicable laws and regulations.

Question 2

What types of cleaning services do you offer?

Accepted Answer

We offer a wide range of cleaning services, including regular cleaning, deep cleaning, move-in/move-out, post renovation, Airbnb turnovers.
If you have a specific request or unique cleaning need, feel free to contact us - we’re happy to customize a service for you! You can reach us via live chat on our website, direct messages on Facebook or Instagram, or email us at cleaninggeeksyyc@gmail.com.

Question 3

How do I choose the right cleaning type?

Accepted Answer

It depends on your needs:
Regular Cleaning is best for ongoing maintenance (weekly, bi-weekly, or monthly).
Deep Cleaning is ideal if your home hasn’t been cleaned in a while or needs extra attention.
Move-In/Move-Out Cleaning is perfect when you're relocating and need the space thoroughly cleaned before handing over keys.
Post-Renovation Cleaning is designed for homes recently remodeled or under construction.
Airbnb is for short-term rentals.
If you're not sure what to choose, feel free to message us and we’ll be happy to help!

Question 4

Can I get a quote before booking?

Accepted Answer

Sure! You can get a quote anytime by using the Instant Quote Calculator on our website. Just click on the “Instant Quote” button, enter your home details, and you’ll get an instant estimate - no need to book first. No boring quote forms and no waiting hours or days for your estimate!

Question 5

Is the price shown in the Instant Quote Calculator final?

Accepted Answer

Our Instant Quote Calculator is designed to give you a quick estimate of how much your cleaning will cost and the approximate duration based on the selections you make on this page. Use it to plan your cleaning in advance and get a clear idea of what to expect.
When you proceed to booking, you can stick with the estimated duration or adjust it to better fit your home’s actual needs. If your cleaning takes longer or needs extra care, we’ll email you with any updated time and total price.
The quoted estimate always includes all cleaning supplies and tools, and in most cases, a team of two professional cleaners.
*Add-ons are priced at a flat rate, completed in addition to your base cleaning, and the cost will be automatically added to your final total.

Question 6

How do you calculate the cost of cleaning ( Hourly rate / Price )?

Accepted Answer

Our Cleaning RatesStandard Cleaning (regular, Airbnb): $50/hour per cleanerSpecialized Services (deep cleaning, post-renovation): $55/hour per cleanerMove-In / Move-Out Cleaning: $60/hour per cleanerFinal cost depends on your home's size, condition, and the time needed to ensure a thorough, high-quality clean, along with any optional add-ons you choose when selecting your cleaning duration.In most cases, you can get a quick estimate in less than 10 seconds using our Instant Quote Calculator. Simply enter your home details, and see your approximate cost and cleaning duration - it’s fast, easy, and helps you plan your cleaning in advance.
*Add-ons are priced at a flat rate, completed in addition to your base cleaning, and the cost will be automatically added to your final total.

Please note: The instant quote and selected booking duration are based on the information provided about your home and reflect the estimated time and cost of the cleaning service for a team of two. If the condition of the property requires significantly more time or detailed work than initially expected, additional cleaning time may be required and charged according to the hourly rates listed above.

Question 7

How can I know how much time it will take to clean my house or apartment?

Accepted Answer

You have two easy ways to get an estimate:
When you click "Start Booking" button, you’ll see our suggested cleaning times and costs for most property types based on normal cleaning conditions. You can stick with our suggestions or select any duration to fit your needs.
You can also visit our Instant Quote page to get a quick estimate of cost and cleaning duration before booking.

Question 8

How do I know the final price, total time of my cleaning?

Accepted Answer

Once you submit your booking form, all the details of your cleaning - including price and duration - will be available in your account. You can check them anytime in the “My Bookings” and “My Orders” sections.
You’ll also receive email notifications for every step of your booking process. Please note that the actual cleaning time may sometimes differ from the estimated or booked duration depending on the condition and size of the property. If any adjustments are made, we will update the final price and duration and notify you by email.

Question 9

What does the 100% Satisfaction Guarantee mean?

Accepted Answer

Our 100% Satisfaction Guarantee means we stand behind the quality of our work. If you’re unsatisfied with any part of the service, please notify Cleaning Geeks within 24 hours so we can arrange a re-clean of the affected area. Complaints reported after 24 hours cannot be accepted. Please note that refunds are not offered for services already rendered.

Question 10

How do I pay for the service?

Accepted Answer

We accept payments by cash and e-transfer, which we highly recommend to help you avoid additional processing fees.
Once your cleaning is completed, payment instructions will be automatically sent to your email within approximately one hour.
Debit and credit card payments are also available if preferred; however, please note that additional processing fees may apply. Full payment details will be provided in your invoice as well.

Question 11

Do you provide invoices for your services?

Accepted Answer

Yes. Everything is automated on our end. Once we receive your payment, we mark your booking as paid, and an invoice is automatically sent to the email address you provided when booking our cleaning services.

Question 12

What are your working hours?

Accepted Answer

We operate Monday to Friday, from 9:00 AM to 5:00 PM. If you’re looking for a specific time slot, you can choose it during the booking process, contact us directly for availability, or join our waitlist on the page with our real-time availability calendar.

Question 13

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes, we bring all the necessary cleaning supplies and equipment with us, so you don’t need to worry about providing anything. If you have specific product preferences, just let us know in advance.

Question 14

How many cleaners are in each crew?

Accepted Answer

In most cases, we send a team of two professional cleaners to each job to ensure efficiency and thoroughness. For larger homes or special cases, we may send more team members if needed. Cleaning Geeks reserves the right to decide how many cleaners to assign to any cleaning.
Please note: the number of cleaners doesn’t make a huge difference in the total cost - it mainly affects how quickly your home is cleaned. For example, one cleaner will probably finish everything in about twice as long as a team of two cleaners.
If you have a specific request regarding crew size, feel free to let us know when booking.

Question 15

What is your minimum order amount?

Accepted Answer

Our minimum order for regular cleaning and airbnb cleaning is $149 + GST. For deep cleaning  - $219 + GST, for move-out - $269 + GST, for post-renovation - $249 + GST. These minimums cover up to a set amount of cleaning time depending on the service type and help us ensure high-quality results. For reference, this is roughly equivalent to a 1-bedroom, 1-bathroom apartment.
 In most cases, it’s best to use our Instant Quote Calculator to get the most accurate quote based on your space and needs.
*Add-ons are priced at a flat rate, completed in addition to your base cleaning, and the cost will be automatically added to your final total.

Question 16

Which areas do you serve?

Accepted Answer

We provide cleaning services in Calgary, Chestermere, De Winton, Okotoks and within a 5-7 km radius around these locations. If you’re just outside this area, please contact us to see if we can accommodate your location.

Question 17

Do I need to be home during the cleaning?

Accepted Answer

It's completely up to you. About 30%-35% of our clients choose to provide access by sharing a door code, giving a key, or providing specific instructions before our team arrives. If you'd prefer to be home during the cleaning, that's totally fine too.

Question 18

Do you clean inside appliances (like oven or fridge)?

Accepted Answer

YES, it depends on the type of cleaning you choose. For example, some services like move-out cleaning may include appliance cleaning by default. For other types, such as regular or deep cleaning, you can select them as add-ons.
To do this, click the “Start Booking” button during booking and scroll down to see all extra options.

Question 19

Do you clean inside cabinets?

Accepted Answer

YES! Inside cabinet cleaning can be added as part of a deep cleaning service. Full inside cleaning is available only if the cabinets are completely empty. If they are not empty, we will clean only the front edges, around items inside, and the inside of the doors. Please note that cabinet cleaning requires additional time, and the total cost will be adjusted accordingly.

Question 20

How long does a typical cleaning take?

Accepted Answer

In most cases, the cleaning duration depends on the type of cleaning you choose, as well as the number of bedrooms, bathrooms, and square footage. For example, a regular cleaning for a 3-bedroom, 2.5-bathroom house around 1500 sq ft typically takes between 2.5 to 3 hours for a team of two cleaners. Deep or move-out cleaning for the same home usually takes about 3.5 to 4.5 hours. 
Feel free to contact us anytime, or simply visit our Quote page, enter all details about your home, and get an instant cost and time estimate in 10 seconds - no boring quote forms!

Question 21

Do you offer same-day or emergency cleaning services?

Accepted Answer

It depends on our current availability. In most cases, our Schedule page reflects our actual availability, but you can also contact us or join the waitlist on the same page to request urgent cleaning. Feel free to message us through our website chat or on our social media pages, and we’ll let you know if we can fit you in for same-day or emergency service.

Question 22

Can I request a specific time or cleaner?

Accepted Answer

Sure! We try to send the same team to our recurring clients whenever possible. Typically, we offer two booking windows: mornings around 9 a.m. and afternoons around 1 p.m. You can choose your preferred time slot on our schedule page.

Question 23

Can you clean while I have pets at home?

Accepted Answer

Yes, all our crew members are pet friendly and comfortable cleaning while pets are at home. Just let us know if your pets have any special needs or areas to avoid.

Question 24

Do I need to provide parking for the cleaning crew?

Accepted Answer

If possible, please arrange convenient parking near your home to avoid delays. It would also be great if you could include all parking instructions in the comment section of your booking form.

Question 25

What happens if I need to cancel or reschedule my cleaning?

Accepted Answer

To ensure we can serve all clients and respect our team’s time:
Notify us at least 12 hours before your scheduled cleaning to cancel or reschedule - no fees apply.
Less than 12 hours before your cleaning starts? A $50 cancellation fee may apply.
No access or no-show: If our team arrives and cannot enter your home, the same cancellation fee $50 will be charged.

Question 26

Can I tip my cleaners?

Accepted Answer

Tips are appreciated but never required. You can tip directly or through payment, and we always reflect tips in the final paid invoice.

Question 27

Do you have a phone number I can call?

Accepted Answer

We primarily handle communication through email, website live chat, and our social media pages to ensure fast responses and clear records. You can reach us anytime at cleaninggeeksyyc@gmail.com or message us through our website or Facebook/Instagram.
If you still feel you need phone assistance, you’re welcome to call or message us at (587) 839-9771

Cleaning FAQ in Calgary