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Frequently asked questions
FAQs
We offer a wide range of cleaning services, including regular cleaning,(https://www.cleaninggeeks.ca/service-page/regular-cleaning) deep cleaning,(https://www.cleaninggeeks.ca/service-page/deep-cleaning) move-in/move-out,(https://www.cleaninggeeks.ca/service-page/move-out-cleaning) post renovation,(https://www.cleaninggeeks.ca/service-page/post-renovation-cleaning) Airbnb turnovers, and office cleaning.(https://www.cleaninggeeks.ca/service-page/custom-cleaning)
If you have a specific request or unique cleaning need, feel free to contact us - we’re happy to customize a service for you! You can reach us via live chat on our website, direct messages on Facebook (https://www.facebook.com/profile.php?id=61571335125561)or Instagram,(https://www.instagram.com/cleaning_geeks_yyc/) or email us at cleaninggeeksyyc@gmail.com.()
It depends on your needs:
• Regular Cleaning (https://www.cleaninggeeks.ca/service-page/regular-cleaning)is best for ongoing maintenance (weekly, bi-weekly, or monthly).
• Deep Cleaning (https://www.cleaninggeeks.ca/service-page/deep-cleaning)is ideal if your home hasn’t been cleaned in a while or needs extra attention.
• Move-In/Move-Out Cleaning (https://www.cleaninggeeks.ca/service-page/move-out-cleaning)is perfect when you're relocating and need the space thoroughly cleaned before handing over keys.
• Post-Renovation Cleaning (https://www.cleaninggeeks.ca/service-page/post-renovation-cleaning)is designed for homes recently remodeled or under construction.
• Airbnb or Office Cleaning (https://www.cleaninggeeks.ca/service-page/custom-cleaning)is for short-term rentals or workspaces.
If you're not sure what to choose, feel free to message us and we’ll be happy to help!
Sure! You can get a quote anytime by using the Instant Quote Calculator (https://www.cleaninggeeks.ca/quote)on our website. Just click on the “Instant Quote”(https://www.cleaninggeeks.ca/quote) button, enter your home details, and you’ll get an instant estimate - no need to book first. No boring quote forms and no waiting hours or days for your estimate!
Our Instant Quote Calculator (https://www.cleaninggeeks.ca/quote)is designed to give you a quick estimate of how much your cleaning will cost and the approximate duration based on the selections you make on this page. Use it to plan your cleaning in advance and get a clear idea of what to expect.
When you proceed to booking, you can stick with the estimated duration or adjust it to better fit your home’s actual needs. If your cleaning takes longer or needs extra care, we’ll email you with any updated time and total price.
The quoted estimate always includes all cleaning supplies and tools, and in most cases, a team of two professional cleaners.
*Add-ons are priced at a flat rate, completed in addition to your base cleaning, and the cost will be automatically added to your final total.
Our Cleaning Rates
• Standard Cleaning (regular, Airbnb, office): $50/hour per cleaner
• Specialized Services (deep cleaning, post-renovation): $55/hour per cleaner
• Move-In / Move-Out Cleaning: $60/hour per cleaner
Final cost depends on your home’s size, condition, and the time needed to ensure a thorough, high-quality clean, as well as any add-ons you select in the booking form.
In most cases, you can get a quick estimate in less than 10 seconds using our Instant Quote Calculator.(https://www.cleaninggeeks.ca/quote) Simply enter your home details, and see your approximate cost and cleaning duration - it’s fast, easy, and helps you plan your cleaning in advance.
*Add-ons are priced at a flat rate, completed in addition to your base cleaning, and the cost will be automatically added to your final total.
You have two easy ways to get an estimate:
1. When you start booking and click Select Duration & Add-Ons,(https://www.cleaninggeeks.ca/book-online) you’ll see our suggested cleaning times and costs for most property types based on normal cleaning conditions. You can stick with our suggestions or select any duration to fit your needs.
2. You can also visit our Instant Quote page (https://www.cleaninggeeks.ca/quote)to get a quick estimate of cost and cleaning duration before booking.
Once you submit your booking form, all the details of your cleaning - including price and duration - will be available in your account. You can check them anytime in the “My Bookings” and “My Orders” sections.
You’ll also receive email notifications for every step of your booking process. Please note that the actual cleaning time may sometimes differ from the estimated or booked duration depending on the condition and size of the property. If any adjustments are made, we will update the final price and duration and notify you by email.
Our 100% Satisfaction Guarantee means we stand behind the quality of our work. If you’re unsatisfied with any part of the service, please notify Cleaning Geeks within 24 hours so we can arrange a re-clean of the affected area. Complaints reported after 24 hours cannot be accepted. Please note that refunds are not offered for services already rendered.
We operate Monday to Friday, from 9:00 AM to 5:00 PM. If you’re looking for a specific time slot, you can choose it during the booking process, contact us directly for availability, or join our waitlist on the Schedule page.(https://www.cleaninggeeks.ca/booking-calendar/deep-cleaning?referral=service_list_widget)
In most cases, we send a team of two professional cleaners to each job to ensure efficiency and thoroughness. For larger homes or special cases, we may send more team members if needed. Cleaning Geeks reserves the right to decide how many cleaners to assign to any cleaning.
Please note: the number of cleaners doesn’t make a huge difference in the total cost - it mainly affects how quickly your home is cleaned. For example, one cleaner will probably finish everything in about twice as long as a team of two cleaners.
If you have a specific request regarding crew size, feel free to let us know when booking.
Our minimum order for regular cleaning is $149 + GST. For deep cleaning - $184 + GST, for move-out - $239 + GST, for post-renovation - $219 + GST. These minimums cover up to a set amount of cleaning time depending on the service type and help us ensure high-quality results. For reference, this is roughly equivalent to a 1-bedroom, 1-bathroom apartment.
In most cases, it’s best to use our Instant Quote Calculator (https://www.cleaninggeeks.ca/quote)to get the most accurate quote based on your space and needs.
*Add-ons are priced at a flat rate, completed in addition to your base cleaning, and the cost will be automatically added to your final total.
YES, it depends on the type of cleaning you choose. For example, some services like move-out cleaning may include appliance cleaning by default. For other types, such as regular or deep cleaning, you can select them as add-ons.
To do this, click the “Select Duration & Add-Ons” (https://www.cleaninggeeks.ca/book-online)button during booking and scroll down to see all extra options.
YES! Inside cabinet cleaning can be added as part of a deep cleaning service. Full inside cleaning is available only if the cabinets are completely empty. If they are not empty, we will clean only the front edges, around items inside, and the inside of the doors. Please note that cabinet cleaning requires additional time, and the total cost will be adjusted accordingly.
In most cases, the cleaning duration depends on the type of cleaning you choose, as well as the number of bedrooms, bathrooms, and square footage. For example, a regular cleaning for a 3-bedroom, 2.5-bathroom house around 1500 sq ft typically takes between 2.5 to 3 hours for a team of two cleaners. Deep or move-out cleaning for the same home usually takes about 3.5 to 4.5 hours.
Feel free to contact us anytime, or simply visit our Quote (https://www.cleaninggeeks.ca/quote)page, enter all details about your home, and get an instant cost and time estimate in 10 seconds - no boring quote forms!
It depends on our current availability. In most cases, our Schedule (https://www.cleaninggeeks.ca/booking-calendar/deep-cleaning?referral=service_list_widget)page reflects our actual availability, but you can also contact us or join the waitlist on the same page to request urgent cleaning. Feel free to message us through our website chat or on our social media pages, and we’ll let you know if we can fit you in for same-day or emergency service.
Sure! We try to send the same team to our recurring clients whenever possible. Typically, we offer two booking windows: mornings around 9 a.m. and afternoons around 1 p.m. You can choose your preferred time slot on our schedule page.(https://www.cleaninggeeks.ca/booking-calendar/deep-cleaning?referral=service_list_widget)
To ensure we can serve all clients and respect our team’s time:
• Notify us at least 12 hours before your scheduled cleaning to cancel or reschedule - no fees apply.
• Less than 12 hours before your cleaning starts? A $50 cancellation fee may apply.
• No access or no-show: If our team arrives and cannot enter your home, the same cancellation fee $50 will be charged.
We primarily handle communication through email, website live chat, and our social media pages to ensure fast responses and clear records. You can reach us anytime at cleaninggeeksyyc@gmail.com ()or message us through our website or Facebook/(https://www.facebook.com/profile.php?id=61571335125561)Instagram.(https://www.instagram.com/cleaning_geeks_yyc/)
If you still feel you need phone assistance, you’re welcome to call or message us at (587) 839-9771
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