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Terms and Conditions
 

Effective Date: Updated July 1, 2025
 

By using this website or booking services with Cleaning Geeks, you agree to the following terms. Please read carefully.


Definitions
Client: refers to the individual or entity booking cleaning services.
Cleaning Geeks / Company / Service Provider: refers to the business providing cleaning services.


1. Services Provided
Cleaning Geeks offers residential and commercial cleaning in Calgary, Chestermere, De Winton, and within an approximate 5–7 km radius around these locations, including:

  • Regular cleaning

  • Deep cleaning

  • Move-in/move-out cleaning

  • Post-construction cleaning

  • Office cleaning

  • Airbnb/short-term rental cleaning

All services are subject to availability and confirmation.

In most cases, each cleaning session is performed by a team of two cleaners. However, Cleaning Geeks reserves the right to decide how many cleaners will be assigned to your service. Our main goal is to ensure that every cleaning session is completed to a high standard and with great results. Cleaning Geeks provides all necessary cleaning supplies and equipment for the service.

Regardless of the number of cleaners, the Clients pay only for the total cleaning hours spent on the service, including the time spent loading and unloading supplies and equipment, to ensure a high-quality service. Assigning more cleaners simply means the work will be finished faster, while the total cost remains the same.


2. Booking and Required Client Information
Clients must provide accurate details in the booking form, including:

  • Full name, email, phone number

  • Home address, city, postal code

  • Home size in square feet (including basement if applicable)

  • Number of bedrooms, bathrooms, kitchens (including basement if applicable)

  • Presence of pets

  • Notes for the cleaning team specifying areas to focus or add-ons requested

  • Parking details for our team

  • Instructions on how our team can access the property (e.g., door code, buzzer, floor, key, or other relevant instructions)

Each service outlines default tasks and available extras. Clients can request to add or skip areas or extras at the end of the booking form. If no requests are made, Cleaning Geeks will follow the default tasks for the selected service. Final cost is based on actual cleaning time. Please ensure your home is accessible and safe for our team (remove fragile items, secure pets, and clear obstacles).

Clients must provide property access via the booking form or personal message. If our team cannot access the property due to missing or incorrect information, a $50 fee may apply.

When a Client requests a specific date and time, it is considered a booking request only. The appointment is not confirmed until Cleaning Geeks notifies the Client via email.

Please note that due to traffic, weather, or the timing of previous appointments, the actual arrival time of the cleaning team may vary by up to 1.5 hours. In most cases, we strive to arrive on time for the booked slot.


3. Pricing and Payment
Prices on the Quote page are estimates (typically 90% accurate) and may vary ±10% depending on home condition.

Hourly rates per cleaner:

  • Recurring/regular/Office/Airbnb: $45/hr

  • Deep/post renovation: $52/hr

  • Move-out/in: $57/hr

Payment will be made by the Client on the same day, after the cleaning is completed, via cash or e-transfer. Late payments are subject to the late-fee and interest terms outlined in Section 12 below. GST (5%) is not included in the quoted price and will be added to the total.

All cleaning duration times shown before the service begins are approximate estimates. The actual time required may vary depending on the condition of the property and specific requests. If you would like to see the exact time spent cleaning your home, you can check it once the session is completed. The recorded cleaning time will be reflected in your account under the “My Bookings” section on our website.


4. Cleaning Time & Booking Policy
Cleaning time starts when our team arrives at your address and ends when all equipment, cleaning supplies, and collected waste are loaded and the team has departed. Time includes loading and unloading supplies and equipment, as well as any access or travel within the property (e.g., navigating buildings with limited access or reaching upper floors). All bookings are scheduled in 15-minute increments (e.g., 2:00, 2:15, 2:30, etc.), and any partial time is rounded up to the next increment to ensure proper scheduling.

5. Cancellations and Rescheduling
Free up to 12 hours before service. Late cancellation: $50 (<12 hours). No-show fee: $50. Recurring bookings may be rescheduled under the same terms.


6. Satisfaction Guarantee
If unsatisfied with any part of cleaning, contact us within 24 hours to arrange a re-clean. Refunds are not offered for services already rendered.


7. Safety, Liability, and Pets
Cleaning Geeks is not responsible for pre-existing damage, fragile items not disclosed, or areas deemed unsafe. Ensure pets are secured or supervised, and provide special handling instructions.


8. Right to Refuse Service
Cleaning Geeks may refuse or discontinue service if a property is unsafe, unsanitary, or staff safety is at risk.


9. Health & Safety
Clients must inform Cleaning Geeks of any health risks (e.g., COVID-19, flu, allergies) prior to the service. Cleaning staff may wear PPE if required.


10. Force Majeure
Cleaning Geeks is not liable for delays or cancellations due to events beyond its control, including natural disasters, government restrictions, or other emergencies.


11. Electronic Communication and Data Privacy
Clients consent to receive booking confirmations, updates, and payment instructions via email, SMS, Facebook, or Instagram messages. Personal data is kept confidential and used only for providing cleaning services.


12. Acceptance of Terms for Bookings Made by Cleaning Geeks
If a booking is created by Cleaning Geeks on behalf of a client (for example, through phone, text, email, or social media), it is understood that by confirming the booking date and time, the client acknowledges and agrees to these Terms and Conditions in full.All bookings - whether made directly by the client or by Cleaning Geeks - are subject to the same terms, policies, and payment requirements listed above.

13. Client Agreement (Mandatory)
By clicking ‘Complete & Send Booking’ on the booking form page, the Client confirms:

  • The Client agrees to all Terms and Conditions listed on this page.

  • All booking details are 100% accurate. All information provided in the booking form is binding and will be used to plan the service. Any major discrepancies may result in adjusted pricing or rescheduling.

  • Payment will be made by the Client on the day of cleaning, after the service is completed.

  • A one-time late fee of $25 (or 5% of the invoice total, whichever is greater) will apply after 3 days overdue, plus interest of 2% per month (24% per annum) thereafter until payment is received.

  • Final cost may vary based on actual cleaning time.

  • Cancellation, no-show, and access fees apply as above.

  • The Client will provide property access and parking instructions, via booking form or private message (including door code, buzzer, floor, key, or other relevant instructions).

Booking is not confirmed until the Client clicks the booking button or confirms the appointment directly with Cleaning Geeks (via message, email, or phone), which signifies agreement to all terms listed above.

14. Changes to Terms
These terms may be updated at any time; the current version is always posted here.

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Contact: 📧 cleaninggeeksyyc@gmail.com

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